Every products we are selling are easy to use. Depending of the product type you will always either have a video or instructions linked to the product. If you have any question do not hesitate to contact us.

Join our Facebook page or Instagram account ! You will find a lot of useful informations and tutorials.

No. You do not need to open an account to place an order on dermalumae.com. When you are ready to place your order, simply opt to check out as a guest. All customers enjoy Free Standard Shipping.

Enter the promotion code in the cart when you check out. In mobile it is located in the "Show order summary" section.

Simply click on the "Track my order" link in the top menu and type the tracking code you received. 

Yes usually we ship your product in the next 24-48 hours after payment.

Yes the shipping is 100% free worldwide for a 5-7 days delivery. However if you would like, you can chose a paid 1-2 days delivery for some products.

All orders shipped include a tracking number for your convenience. The tracking code is usually send after 2-3 days after your order.

Free shipping delivery times are approximately 5 to 7 working days excluding handling time. Our delivery times may be slightly modified during periods when our products are in high demand.
Express shipping times are 1 to 3 days.

For the Free Standard Shipping, it works as follow : 

- Order is placed on day 1 

- It take usually 24 hours (on working day) for handling and shipping

- The Tracking number is sent to the customer (visible online after 2-5 days)

- Then you have to add the 5-7 working days for the transit

- It could take an additional 24-48 hours for the local post to deliver depending on the state/province

Delay may slightly vary depending on the demand.

If you chose express shipping, the product is shipped 24 hours after your order, and delivery time is 24-48 hours.

Yes your payment is 100% secured. When you buy online using your credit card, all your information is entered into a secure SSL web page. Your information is then encrypted by SSL and sent directly to the network of our payment service provider, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers. We also offer payments via PayPal, to secure your virtual transactions as much as possible.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. However, we do not accept checks, money orders or bank transfers.

Yes all our prices are taxe included. Do not worry you will only pay the price indicated on the website.

Yes. Our products are safe products that comply with environmental regulations.

Yes you can ! Our 100% satisfied customers policy allow you to return your product (except skin care and lips products) during 30 days. If 30 days have gone by since the delivery of your order, unfortunately we can’t offer you a refund or exchange. But do not worry, drop us an email and we will find a solution.

Due to their nature, we have a final sale policy on all lipsticks, lip glosses, and skin care products as they are deemed as hygiene products.

Do not worried, please contact us at contact@dermalumae.com. We will return the money to you or ship it again.

Do not worried, please contact us at contact@dermalumae.com. We will return the money to you or ship it again.